WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?

Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!

WHEN WILL I RECEIVE MY ORDER?

Orders are shipped out directly from any of our many domestic & international warehouses and they will do everything they can to get you your order as fast as they can! Estimated delivery time in US: 7-15 days..

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

WILL I BE CHARGED FOR CUSTOMS?

 Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

WILL I BE CHARGED TAXES?

USA: We are registered with several US states based on economic nexus and our system automatically calculates the state tax during checkout that will be charged and passed through to each respective state.

For any questions, please contact us at:

Call Us: +14807959968

Email us: sales@unforgettablemomentsllc.com